eIndices- Luc Carton's e-tourisme Newsletter

TO online Agencies - Hotels

Hotels

Tour Operators and onlineAgencies

The top 10 eIndices of hotel chain websites and reservation websites: (Click on the names to access the sites)

1.	Hyatt	6.33
2.	Radisson	6.28
3.	Hilton	6.09
4.	USAHotelGuide	5.68
5.	Holiday Inn	5.48
6.	Marriott	5.10
7.	QuikBook	5.02
8.	W Hotels	4.68
9.	Sheraton	4.67
10.	Luxury Collection	4.58

For details about the methodology and criteria used, please click HERE

These eIndices only concern English-language websites, or groups of websites, with at least 10,000 rooms on their books. Marks were awarded out of 10.

Our audit was carried out between the 24th July and 24th August 2000.

Here, by category, are the details about the factors included in our classification:

Ease of browsing, site design

		For details about the methodology and criteria used, please click HERE

1.	Hyatt	7.92
2.	Radisson	7.59
3.	Holiday Inn	7.09
4.	Hilton	7.04
5.	USAHotelGuide	6.59
6.	W Hotels	6.57
7.	QuikBook	6.35
8.	Marriott	6.17
9.	Sheraton	6.07
10.	Luxury Collection	5.98

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Relational quality, customer loyalty

		For details about the methodology and criteria used, please click HERE

1.	USAHotelGuide	5.86
2.	Hilton	5.38
3.	Radisson	4.90
4.	Holiday Inn	4.73
5.	Hyatt	4.56
6.	QuikBook	3.03
7.	Marriott	2.95
8.	Luxury Collection	2.25
9.	Sheraton	2.25
10.	W Hotels	2.25

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Bookings, security, customization, front office

		For details about the methodology and criteria used, please click HERE

1.	Hyatt	6.57
2.	QuikBook	6.38
3.	Holiday Inn	6.27
4.	Radisson	6.06
5.	Marriott	5.99
6.	USAHotelGuide	5.65
7.	Hilton	5.62
8.	Sheraton	5.43
9.	Luxury Collection	5.36
10.	W Hotels	5.23

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Online positioning, coherence and image, enhancement
of brand awareness, online/offline synergy, popularity

		For details about the methodology and criteria used, please click HERE

1.	Hilton	7.07
2.	Radisson	6.83
3.	Hyatt	6.74
4.	Marriott	6.34
5.	Holiday Inn	5.81
6.	Sheraton	5.78
7.	QuikBook	5.56
8.	USAHotelGuide	5.50
9.	W Hotels	5.22
10.	Luxury Collection	5.13

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Site content and extent of product offer

		For details about the methodology and criteria used, please click HERE

1.	Hyatt	6.79
2.	Radisson	5.80
3.	Hilton	5.33
4.	USAHotelGuide	4.47
5.	Luxury Collection	4.16
6.	W Hotels	4.14
7.	Marriott	3.98
8.	Sheraton	3.86
9.	QuikBook	3.60
10.	Holiday Inn	3.39

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eTourism Newsletter Web Site Editor: Luc Carton