Issue 2001-6
- Friday, April 6, 2001 |
| In order to push e-ticket sales, American Airlines will charge $10 more for paper tickets. |
Would
you like |
||
This story
makes us smile today as all US airline companies offer at least a five
percent discount for each ticket that is bought online. |
The unknown factor is how customers will react when they hear about the decision to charge them an extra $10 for each plane ticket. I think it would have been much more judicious to offer a discount on each ticket sold under its electronic form rather than "punishing" consumers that prefer to keep on buying paper tickets. Behind this decision by AA, we should also try and find out what the consequences will be for traditional travel agencies. Indeed, e-ticket appears to be nearly the easiest way to take over consumers "live" on airline companies websites. Indeed, as long as consumers prefer to hold a paper ticket in their hands, these same consumers will always find it easier to buy their plane tickets in a traditional travel agency, as it will allow them to leave the agency with the plane ticket in their pocket. There is no doubt that as soon as this "paper" need has vanished, the same need to go to a traditional travel agency to pick one's ticket will disappear alongside with it. This proves that the stakes of e-ticket go much further than the simple notion of the processing cost for both types of tickets and I think that what American Airlines really aims for is to deal directly with its clients online, which would suppress intermediaries as much as possible. |
Would you like to get personalised mortality statistics for your next flight? |
I did some little tests and I was told that I had a 1-in-646.979 chance of misfortune from Paris Charles de Gaulle to New York Kennedy Airport, taking all companies into account. Along with the statistic result, the site was king enough to send a little message that said: "That's a little better than usual for this route". Thank God for that! It appears to be much less risky to go from Paris Charles de Gaulle to Shannon Airport (Ireland), as my chances of dying on this trip were only 1-in-19.553.428. You want to know the remark I got? Well, it was a rather nice one: "That's really quite good for this route"! Even though the site's creators say the data they use cover the last 20 years of mortality data that is available for airline disasters, it still seems that the results displayed do not counterbalance disasters quite enough as they do not take into account the fact that airline companies might have learnt from their past errors. This site proves nevertheless that novelty can still be appropriate in the eTourism sector. |
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