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  eIndices
  TO online Agencies - Hotels eTourism newsletter Hotels
  Tour Operators and onlineAgencies
 


The top 10 eIndices of hotel chain websites and reservation websites: (Click on the names to access the sites)

1.
Hyatt
6.33
2.
Radisson
6.28
3.
Hilton
6.09
4.
USAHotelGuide
5.68
5.
Holiday Inn
5.48
6.
Marriott
5.10
7.
QuikBook
5.02
8.
W Hotels
4.68
9.
Sheraton
4.67
10.
Luxury Collection
4.58

For details about the methodology and criteria used, please click HERE
   


These eIndices only concern English-language websites, or groups of websites, with at least 10,000 rooms on their books. Marks were awarded out of 10.

Our audit was carried out between the 24th July and 24th August 2000.

Here, by category, are the details about the factors included in our classification:

 
   
.
 
    Ease of browsing, site design  
   


For details about the methodology and criteria used, please click HERE

 
       
   
1.
Hyatt
7.92
2.
Radisson
7.59
3.
Holiday Inn
7.09
4.
Hilton
7.04
5.
USAHotelGuide
6.59
6.
W Hotels
6.57
7.
QuikBook
6.35
8.
Marriott
6.17
9.
Sheraton
6.07
10.
Luxury Collection
5.98
 
   
Return to headings
 
       
    Relational quality, customer loyalty  

 


For details about the methodology and criteria used, please click HERE

 
       
   
1.

USAHotelGuide

5.86
2.
Hilton
5.38
3.
Radisson
4.90
4.
Holiday Inn
4.73
5.
Hyatt
4.56
6.
QuikBook
3.03
7.
Marriott
2.95
8.
Luxury Collection
2.25
9.
Sheraton
2.25
10. W Hotels
2.25
 
   
Return to headings
 
       
    Bookings, security, customization, front office  
   


For details about the methodology and criteria used, please click HERE

 
       
   
1.
Hyatt
6.57
2.
QuikBook
6.38
3.
Holiday Inn
6.27
4.
Radisson
6.06
5.
Marriott
5.99
6.
USAHotelGuide
5.65
7.
Hilton
5.62
8.
Sheraton
5.43
9.
Luxury Collection
5.36
10.
W Hotels
5.23
 
   
Return to headings
 
       
    Online positioning, coherence and image, enhancement
of brand awareness, online/offline synergy, popularity
 
   


For details about the methodology and criteria used, please click HERE

 
       
   
1.
Hilton
7.07
2.
Radisson
6.83
3.
Hyatt
6.74
4.
Marriott
6.34
5.
Holiday Inn
5.81
6.
Sheraton
5.78
7.
QuikBook
5.56
8.
USAHotelGuide
5.50
9.
W Hotels
5.22
10.
Luxury Collection
5.13
 
   
Return to headings
 
       
    Site content and extent of product offer  

 


For details about the methodology and criteria used, please click HERE

 
       
   
1.
Hyatt
6.79
2.
Radisson
5.80
3.
Hilton
5.33
4.
USAHotelGuide
4.47
5.
Luxury Collection
4.16
6.
W Hotels
4.14
7.
Marriott
3.98
8.
Sheraton
3.86
9.
QuikBook
3.60
10.
Holiday Inn
3.39
 
   
Return to headings
 
       
   

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