of American users believe that eTourism web sites provide better services
than travel agents!
This figure proves enormous as, related to the American population who uses the Internet (58,5%), it means that 66% of American Internet users think that the services provided by their travel agent are not as good as the ones provided by eTourism web sites.
hotels strike back and offer 10 percent off lowest price found
billion spent on American domestic travel sites in Q 12002
A 12% increase between February and March 2002 on travel sites
Business travel Even though Internet users still believe that lower fares are to be found online, traditional travel agents are still cheaper
Airline sites' achievement Measured by Jupiter Media Metrix